1. Introduction

At Pristine Outdoor Services, we strive to provide high-quality services to our customers. We understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the terms under which refunds may be issued for our services.

2. Services Covered by This Refund Policy

This Refund Policy applies to all services offered by Pristine Outdoor Services, including but not limited to:

  • Pressure washing
  • Soft washing
  • Gutter cleaning
  • Roof washing
  • Mulching

3. Satisfaction Guarantee

We take pride in our work and aim for complete customer satisfaction. If you are not satisfied with our services, please contact us within 24 hours of service completion, and we will work with you to resolve your concerns.

4. Refund Eligibility

Refunds may be considered in the following situations:

  • Service Quality Issues: If you are unsatisfied with the quality of the service provided, please notify us within 24 hours. We will assess the situation and may offer a re-cleaning or partial refund.
  • Service Cancellation: If you cancel your scheduled service with at least 24 hours’ notice, you will receive a full refund of any deposit paid. Cancellations made less than 24 hours in advance may incur a cancellation fee equal to 50% of the total service cost.
  • No-Show Policy: If our team arrives at the scheduled time and is unable to perform the service due to no access or no-show from the customer, no refund will be issued.

5. Requesting a Refund

To request a refund, please contact us at:

  • Phone: 423-619-7312 / 423-661-5594
  • Email: info@pristineoutdoorservices.org

When contacting us, please provide the following information:

  • Your name
  • Service date
  • A brief description of the issue
  • Any supporting documentation (e.g., photos)

6. Processing Refunds

  • Refunds will be processed within [insert number] business days after your refund request is approved.
  • Refunds will be issued to the original payment method used for the transaction.
  • Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

7. Modifications to This Policy

Pristine Outdoor Services reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Customers are encouraged to review this policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Pristine Outdoor Services
Harrison, TN
Phone: 423-619-7312 / 423-661-5594
Email: info@pristineoutdoorservices.org